FAQs
Find answers to common questions about orders, shipping, products and more.
Orders & Payments
How do I place an order?
You can place an order by selecting your desired products, adding them to your cart and completing the checkout process.
What payment methods do you accept?
We accept major payment options such as UPI, debit/credit cards, net banking and other secure payment gateways.
Shipping & Delivery
What are the shipping charges?
We charge a standard delivery fee of ₹50. Free shipping is available on orders above ₹xxx.
How long will my order take to arrive?
Orders are usually delivered within 3–7 business days after dispatch, depending on your location.
Returns & Exchanges
Do you offer returns or exchanges?
Yes, we offer returns or exchanges in case of damaged or incorrect items. Please contact us within a specified time after delivery.
Can I return a product if I don’t like it?
Returns for preference-based reasons may not be accepted. Please check product details carefully before purchasing.
Product Details
Are your products made of real gold?
Our products are beautifully crafted fashion jewellery, designed to give you the elegant look of real gold at an affordable price.
Will the product look exactly like the pictures?
We try our best to display accurate images, but slight variations may occur due to lighting and screen differences.
Product Care & Durability
Will the jewellery fade or tarnish?
Our jewellery is designed to be anti-tarnish, helping it retain its shine and finish for a longer time. However, proper care is still recommended to maintain its quality and appearance.
Can I wear the jewellery daily?
Occasional use is recommended to maintain quality and appearance for a longer time.
Water, Perfume & Skin Sensitivity
Can I wear jewellery in water?
Avoid contact with water, as it may cause tarnishing or damage.
Is it safe to use perfume while wearing jewellery?
It’s best to avoid direct contact with perfumes, sprays or chemicals.
Is the jewellery safe for sensitive skin?
Most items are skin-friendly, but sensitivity may vary from person to person.
Customization
Do you offer customization?
Customization may not be available for all products. Please contact us for specific requests.
Cancellations & Refunds
Can I cancel my order?
Orders can be canceled before they are shipped. Once dispatched, cancellations may not be possible.
How are refunds processed?
Refunds (if applicable) are processed to the original payment method within a few business days after approval.
Account & Login
Do I need an account to place an order?
No, you do not need an account to place an order. You can check out as a guest or create an account for a faster and more convenient shopping experience.
Contact & Support
How can I contact you?
For any questions or support, feel free to contact us at: orniq.in@gmail.com or +91 94294 79463
We’re always here to help and ensure you have a smooth shopping experience with Orniq!